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Company Policies

General Disclaimer:

Sales and Discounts

Blank Canvas Cosmetics will run discounted shipping and sales prices at various times throughout the year. Discounts at times may exclusively be available to newsletter subscribers or facebook fans. All discounts are available only after announcement and cannot be booked or pre-ordered in advance unless otherwise stated on the website. Sale prices are not available after the event has taken place and emails requesting a reduction after such time will not be considered. We may also offer coupon or voucher events. All coupons/vouchers must be redeemed within the period mentioned in the event. Please read all conditions clearly. 

Discounted Sales on our website are for the general public and not available to buy wholesale/bulk buy for resale/the action of selling on to third parties. Should this issue arise we will be forced to take legal action. 

Blank Canvas Cosmetics reserves the right to cancel an order (and not accept a transaction)  if deemed suspicious of bulk buying during sales with the intent to resell to third parties without our company permission. 

If you should need any discount terms and conditions explained before purchase please email: care@blankcanvascosmetics.com

DISCOUNT CODES: We have discount codes from time to time which can be entered before checkout. Discount codes are case sensitive and must be entered in the text box before checkout. Should a code not work for you, please contact us at info@blankcanvascosmetics.com before you complete your transaction. Discount codes cannot be redeemed after the transaction is made. 

TO REDEEM A DISCOUNT CODE: 

Please ensure you choose "Proceed to Checkout" when using a discount code. Express checkout via Paypal will not give you the option to redeem a voucher.  Enter your discount in the text box before checkout. 

 

 

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DURING BLACK FRIDAY AND CYBER MONDAY SALES: only discount codes of 10% can be redeemed in additon to automatic discounts available. Other discounts are disabled for these sale days. 

Purchase Agreement

All purchases must be made through our website. Currently we take payments though Paypal and have plans to add some other payments methods in the future. 

We ask that you purchase porducts from the website and not by phone. The phone number supplied is mainly for queries and payment issues. 

By completing payment for your order, you have agreed to all shipping and refund terms and conditions that Blank Canvas Cosmetics has put in place. Blank Canvas Cosmetics does not take responsibility for misuse of any product purchased from the website. You are responsible for the care and use of your purchase. 

Blank Canvas Cosmetics reserves the right to make changes to the website and prices at any time where necessary. All sales events have a start and finish date and will not be extended unless otherwise stated on the website. We reserve the right to modify any details of the website at any time we deem necessary. 

Purchasing Our Products

Any purchases made from our website are solely made for non commercial uses unless agreed  with the company first. Any distribution, reselling (this includes third party selling on other websites , reproduction of products or company material is strictly prohibited and will result in legal action being taken. 

 Blank Canvas Cosmetics reserves the right to cancel an order (and not accept a transaction)  if deemed suspicious of bulk buying with the intent to resell to third parties without our company permission. 

Your feedback is important and we want to grow our brand according to what you the consumer wants.  Feel free to email us with suggestions using the comment form below or email:  info@blankcanvascosmetics.com

Find our shop here on www.blankcanvascosmetics.com or you can shop with us on facebook at https://www.facebook.com/BCCosmetics.

 

FAQ:

1. Are Blank Canvas Brushes Vegan Friendly? 

We have a full range of vegan brushes which you can see here: http://www.blankcanvascosmetics.com/categories/synthetic-brush-collection.html

We do have a full range of natural hair products however animals were not harmed in the process. 

2. Are any of your products tested on animals?

We do not test on animals or work with manufacturers/suppliers that do either.  Some of our palettes may contain animal derived ingredients which may not be considered vegan friendly. All ingredients are listed on product pages. 

 

Copyright

All content published on this website including images, text and information is the property of Blank Canvas Cosmetics.  Any reproduction/copy/plagiarising/lifting of text/information without permission from Blank Canvas Cosmetics (for commercial use or other) is strictly prohibited. 

 

 

Your guide to shopping with us:

We’ve put together some info and guidelines to help your shopping experience with us.

 

When Shopping:

 

1. EXTRA CODES

Additional discount code from your favourite Blank Canvas ambassador can be

redeemed however this strictly must be applied before checkout. Paypal does not accept

extra discount codes therefore to use a discount code please click through “proceed to

checkout”. Strictly we will not be able to redeem or add a discount after your payment has been

processed. We ask you do not contact with this request. Any extra discount code offered for your use but strictly before checkout. 

Should a code not work for you, please contact us at care@blankcanvascosmetics.com before you complete your transaction. Discount codes cannot be redeemed after the transaction is made. 

TO REDEEM A DISCOUNT CODE: 

Please ensure you choose "Proceed to Checkout" when using a discount code. Express checkout via Paypal will not give you the option to redeem a voucher.  Enter your discount in the text box before checkout. 

 

 

discount-code-screenshot.png

DURING BLACK FRIDAY AND CYBER MONDAY SALES: only discount codes of 10% can be redeemed in additon to automatic discounts available. Other discounts are disabled for these sale days. 

 

2. ALL SALE ITEMS ARE AVAILABLE WHILE STOCKS LAST.

3.  Unfortunately if the product isn't in stock on our store for SALE times, it’s unavailable for purchase. 

4. Sale times are final. Any order placed outside of these times will not receive the discount and cannot be redeemed. 

5. Some Gift Sets that I wanted to buy are out of stock. 

Unfortunately Gift Sets sell out very quickly but we’ve added another alternative. You can Build Your Own Gift Box, with our luxurious Blank Canvas Gold Gift Box. Then you can choose from our product range what you’d like and create your own Bespoke Gift Box. 

Buy Here: http://www.blankcanvascosmetics.com/products/build-your-own-gift-box.html

 

Placing Your Order:

1. Do not refresh page:

When you go to “proceed to checkout”, it’s important that when you hit the purchase button,

you wait for confirmation of order. Do not refresh your page until you receive this as this

can lead to duplicate payments. 

2. Once your order is made, you’ll receive an email confirmation with an order #.  

3. It’s important the following are 100% correct:

  • Your delivery address that you will be present at during business hours 9am-6pm
  • Your email  
  • Your contact phone number.

4. Picking, packaging and dispatch process. 

Once we receive your order, it's sent to picking and packing therefore changing an order

before dispatch is highly unlikely. We urge you to choose your order with care. 

 

Frequently Asked Order and Payment Questions:

1. I placed an order, money has debited my account but I haven't received an email to confirm/ when I log into my store account I can't see my order details?

  • There could be a few reasons for this. We may have received your order however the

email you've used may have a typo or be incorrect. Once you mail us, we will look into this

and send you confirmation.

If you have a transaction or order #, this is of great help to us so we can help you with your

inquiry. Contact us asap so we can rectify any issue at our end. 

2. If you haven't received a confirmation email from us with your order #, firstly check

your junk mail and if you can’t locate it,  please email us at

care@blankcanvascosmetics.com with any information you have e.g Paypal transaction

number, credit card confirmation. 

3. Duplicate Payments . I made 2 payments/ You’ve taken my money twice! 

If you've made a duplicate order or payment(receive 2 or more order numbers) please 

email us at care@blankcanvascosmetics.com. We stress the fact that it isn't possible for us

to take payment from your account without authorisation and should you make a duplicate

payment, generally this is caused by refreshing a page before your order is confirmed or by

pressing purchase more than once. 

4. My order status says "awaiting fulfilment" What does this mean?

This means your order is now in processing and awaiting being packaged. 

The status will change to "shipped" once it has been dispatched from our warehouse. 

 

 

WAYS TO CONTACT US WITH ANY INQUIRIES:

EMAILcare@blankcanvascosmetics.com 

USE THE CHAT BUTTON located at the bottom right corner of the website.

FACEBOOK: Look for “Support” and message us there

You’ll receive a ticket # and are in a queue which will mean we’ve received your message and will deal with it in due course.

 

  1. Delivery Information

We aim to dispatch your orders as soon as is possible however please note the following information.

If you have a question about your order, make sure to include your order # and full name.

Before you do, maybe your question is answered below:

 

Frequently Asked Questions:

1. I placed an order on Black Friday, Cyber Monday and after Christmas. When will I receive it?

Normally during non sale times, we dispatch within 1-3 business days. During SALE times, we generally aim for within 10 business days. Should you not receive your order after 14 business days (end of business day 15th December) within Ireland and 20 outside Ireland, please contact us.

 

2. My order says "Awaiting Shipment". When will it be shipped?

Your order is now packed and in a queue system for dispatch. This can take time. You'll receive a dispatch email once your order has left our warehouse. This will also include a tracking code if courier service is being used. 

Please ensure your email is correct.  

3. When can I expect my order after it has been shipped?

Within Ireland: within 1-2 days

Great Britain: 3-5 days

Europe and Rest of World: 5-12 days

Slow transit locations may take longer and include Germany, Italy, UAE, Saudia Arabia,  Middle Eastern countries)  South Africa, India and Pakistan.   

4. COURIER WITHIN IRELAND:  You can track your order using the tracking number you receive via dispatch email. The courier should try to call you prior to delivery . Please ensure you keep track of your tracking number which you'll receive via email. If undelivered after failed attempts of delivery, the courier service will stop trying after 5 days. Your order will then be returned to us. Please ensure your phone number is correct and you're available to answer.  The courier generally delivers between 9 and 5pm and has a designated time for your area and cannot deliver outside that particular time. 

 

5. I placed an order, it's been shipped but I need the courier/postal carrier to deliver it to another address?

This isn't possible. Your order will be delivered to the address you used at checkout. It’s important you make sure your delivery details are correct. 

6. I've received a tracking number but it says it has no scans. This means that it's in the courier depot but not in the courier's hands yet. Once the courier has it in the van for delivery you will see it has scans. 

You can contact the courier company with your tracking if you've missed the driver's call.

 

8. I chose express postage and my order is still awaiting shipment? If choosing courier service, please be aware that this is not an express service. We aim to dispatch orders quickly however high volumes will result in a longer dispatch time. We will not be able to respond to special requests of early or faster dispatch than is possible. 

This busy period can sometimes lead to chaos and a feeling of panic but please note we will help resolve issues where possible. 

We ask for your patience and calm at this time. We cannot accept any aggressive or unreasonable behaviour.

We are a very friendly bunch here at Blank Canvas and our top objective is for you to receive your order.

 

 

INCORRECT ORDERS, REFUNDS AND RETURNS

 

1. My order has arrived but it’s incorrect. 

We will do our very best to resolve this issue. We will then arrange an   uplift of the incorrect item(s) and send the correct goods. 

2. My order is not what I expected. I wish to return. 

That’s ok too. Email us at care@blankcanvascosmetics.com firstly with your order number and detail of what you’d like to return. 

You can return your unused and in original packaged goods via mail/courier only within 14 days to 

RETURN ADDRESS

BLANK CANVAS COSMETICS

c/o Autofulfil Fulfilment Centre

Unit B3, Deerpark Industrial Estate

Oranmore

Co. Galway, H91 D452

Ireland

3. We do not offer free returns at present. 

You should include a note with your order number 

Upon receipt and inspection that goods are in perfect restock order, we will refund via your original payment method. Please note, this does not apply to purchases made with one of our stockist. Please contact them instead. 

 

Paypal Refunds

Paypal refund generally is automatic.  Note: this isn't your bank account and the refund will need to be withdrawn from your Paypal account. 

 

Credit card refunds 

are arranged quickly at our end upon requests however your bank will take 3-7 days to

process this payment back to your account. This is beyond our control. 

Orders already dispatched cannot be cancelled. However, you can return your order once

you receive.

 

4. For any other query, please contact care@blankcanvascosmetics.com. During this busy

period, it may take up to 48 hours to respond. 

5. Courier service is via Fastway Courier 

Depending on the size of your order, this service may be used.  

 

Many Thanks

 

Team Blank Canvas

 

 

 




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